If you miss your first premium, you will no longer be covered. We will cancel your policy immediately, but you still have two options:
- Start from scratch. If you wish, you can take out a new policy and go through the onboarding process again.
- Activate your cancelled policy. To do this you'll need to have paid the outstanding premium within 30 days of the original due date. Please note: If you choose to pay the outstanding amount on your next billing date, this will be a “double” debit order, including any pro-rata amounts (if applicable).
Missing a premium, after you’ve paid your first premium:
Let’s say you’ve paid your first premium (or you've paid many premiums), but you happen to miss a premium thereafter: in this instance, you’ll have 30 days after the date on which your premium was due, to make payment.
We'll cover you during the 30-day grace period, but if payment is not received in full within the 30 days, your policy will lapse, and we will not provide any further benefit.
If you miss a payment, we will notify you via email right away.